Return & Refund Policy – MerryWoodCrafts

Effective Date: 29-11-2025

At MerryWoodCrafts, we take pride in offering premium-quality handcrafted products. Your satisfaction is important to us. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds may be requested.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is defective, damaged, or incorrect.
• You notify us within 7 days of receiving the product.
• The product is unused, in its original condition, and includes all packaging and accessories.

Note: Due to the handcrafted nature of our products, minor variations in color, texture, or grain are normal and not considered defects.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Items damaged due to misuse or mishandling
• Products returned without original packaging
• Items purchased on clearance or during special promotions (unless defective)

3. Return Process

To initiate a return, please contact us at [Insert Email] with:

• Order Number
• Product Name
• Description of issue
• Photo or video proof of damage/defect

Once your request is approved, we will provide return instructions.

4. Replacement Policy

We will offer a free replacement if:

• The product arrives damaged
• The item delivered is incorrect
• There is a manufacturing defect

Replacements are processed once we receive and inspect the returned item.

5. Refund Policy

Refunds are provided in the following cases:

• The product is defective and cannot be replaced
• The item is unavailable or out of stock
• The return is approved, and the item is received in acceptable condition

Refund Method

Refunds are issued through the original payment method within 7–10 business days after approval.

6. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.
Cancellation requests made after dispatch will not be accepted.

7. Shipping Costs

• If the return is due to our error (damaged/incorrect item), we cover the return shipping cost.
• For all other reasons, the customer is responsible for return shipping charges.

8. Damaged During Transit

If your item arrives damaged due to shipping:

• Notify us within 48 hours of delivery.
• Provide photos/videos for quick resolution.

We will arrange a replacement or refund as applicable.

9. Contact Us

For returns, refunds, or any support, please contact:

Merry WoodCrafts
Email: info@merrywoodcrafts.com
Phone: +91 8077919606 | +91 8279982959